POLICIES for PERISHABLES
We use top of the line industry packaging and dry ice to make sure your meat arrives in great condition. Dry ice is usually gone by the time package is opened, but if it is, do not touch with bare hands and never put it in the freezer. Leave it in empty shipping box to finish sublimating.
While our meat boxes usually arrive in 48 hours or less (sometimes in as little as 24 hours!), delays sometimes occur that are outside of our control. Especially since the start of covid, shipments are unpredictable. Luckily, in the vast majority of cases, delays do not cause any spoilage.
Your meat will arrive frozen, partially frozen, or ready to eat. The USDA confirms that meat that is cold to the touch (colder than refrigerator temp) can be eaten safely and can also be refrozen safely.
Please contact us ASAP if you encounter a problem with your meat delivery, and we will make it right. Due to the perishable nature of our products we do not accept returns, but will work with you to find a solution.
All sales are final. Please get in touch in touch with us if you have comments to share as we strive for every customer to be thrilled with their ranch products.