Our meat boxes are shipped quickly, arriving in 48 hours or less (usually 24 hours). We use top of the line industry packaging and dry ice to make sure your meat arrives in great condition, though delays sometimes occur that are outside of our control. In the vast majority of cases, delays do not cause any spoilage. Your meat will arrive frozen, partially frozen, or ready to eat. The USDA confirms that meat that is cold to the touch (colder than refrigerator temp.) can be eaten safely and also refrozen. Please contact us within 48 hours of delivery if you encounter a problem with your meat. In order to receive fast and simple order protection in case of delays, theft, or damage, sign up for shipping protection at checkout. All sales are final; due to the perishable nature of these products, we do not accept returns.

All food sales are final. We do accept returns on non-food ranch goods within 10 days of receipt in original condition. Some products have return caveats, such as palm leaf cowboy hats and dog beds. Please read product descriptions carefully. We recommend selecting shipping protection on every order at checkout, especially during the holidays.